Real FAQs not detected; Prism picks navigation/footer links instead

Pages with clearly marked FAQ sections are not being recognized. Prism’s auto-FAQ often latches onto generic nav/footer links (“How do I book…”, “What kind of interpreter…”) and marks answers as “not provided,” while ignoring the actual Q&A content on the page.

Context

• Site: tolk2go.com

• Example page: https://www.tolk2go.com/en/page/faq-prism-test-c

• Our content includes explicit markers around each FAQ item.

FAQ Markup (excerpt)

<!-- GPT: FAQ-GROUP-START support cancellations --> <h2>Cancellations and Rescheduling</h2>

<!-- GPT: FAQ-START support --> <h3>A client or an interpreter asks how to cancel?</h3> <p>Both clients and interpreters can cancel the order themselves via the website ...</p> <!-- GPT: FAQ-END -->

<!-- GPT: FAQ-START support --> <h3>A customer wants to cancel within 48 hours or change the appointment</h3> <p>The cancellation must be paid for ...</p> <!-- GPT: FAQ-END -->

Expected
Prism should extract an FAQPage JSON-LD using the real Q&As (from FAQ-START…FAQ-END blocks).

Actual
Auto-FAQ returns 1–2 questions taken from the footer/secondary nav, with “answer not provided.”

How to solve this?