Have something to say?

Tell us how we could make the product more useful to you.

Real FAQs not detected; Prism picks navigation/footer links instead

Pages with clearly marked FAQ sections are not being recognized. Prism’s auto-FAQ often latches onto generic nav/footer links (“How do I book…”, “What kind of interpreter…”) and marks answers as “not provided,” while ignoring the actual Q&A content on the page. Context Site: tolk2go.com Example page: https://www.tolk2go.com/en/page/faq-prism-test-c Our content includes explicit markers around each FAQ item. FAQ Markup (excerpt) Cancellations and Rescheduling A client or an interpreter asks how to cancel? Both clients and interpreters can cancel the order themselves via the website ... A customer wants to cancel within 48 hours or change the appointment The cancellation must be paid for ... Expected Prism should extract an FAQPage JSON-LD using the real Q&As (from FAQ-START…FAQ-END blocks). Actual Auto-FAQ returns 1–2 questions taken from the footer/secondary nav, with “answer not provided.” How to solve this?

Jaap van den Eersten 4 months ago